The Mobile Worker

Many workers actually do their job while they are moving. This category includes utility meter readers going from house to house and retail workers filling orders inside a warehouse. This presents some very unique usability challenges. Because the worker will very likely need to be doing something else while they are using the mobile device, it should be capable of one-handed operation. And because of the environment they are working in, the device will likely need to be at least somewhat ruggedized.

The constantly-mobile worker is usually task-oriented, and the ability to automate tasks by capturing, analyzing, and displaying data on a handheld device can provide very dramatic return-on-investment potential.